We do everything we can to leave you feeling delighted with your experience with us by ensuring good old fashioned customer service rules. Everything below is a legal guideline but we can often be more flexible, we have a strong desire to leave you satisified.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at firstname.lastname@example.org before placing an order with us.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
A Contract between the customer and ETFC Ltd for the sale of our products will only exist once an order has been accepted (at which point the buyers credit/debit card will be charged for the value of the goods to be despatched). This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. – Please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
YOUR RIGHT TO CANCEL
You may cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, at your option, a refund provided that the products are returned complete, in perfect condition, unused except to try on*, and with the original packaging.
*Excludes underwear unless faulty
The returns address is:
Queen Elizabeth Stadium, Donkey Lane, Enfield, Middlesex, EN1 3PL
Please ensure your name, address and requirements are included.
PAYMENT AND TAXES
We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta and Switch. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
DELIVERY AND CHARGES
Stock permitting, all orders placed on the web are usually despatched to arrive with UK customers within 21 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
We normally quote prices inclusive of delivery within the UK, however we may include other delivery, or other charges, where necessary.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
DISCLAIMER & LIMITATIONS OF LIABILITY
To the fullest extent permitted by law and save as provided above, neither ETFC Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of ETFC Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
“The limitations of liability in these conditions shall apply equally for the benefit of ETFC Ltd and any other associated company of ETFC Ltd as if references to ETFC Ltd included references to each such associated company.”
While ETFC Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and ETFC Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.
While ETFC Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, ETFC Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. ETFC Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with ETFC Ltd. The entire liability of ETFC Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
ETFC Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
ETFC Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of ETFC Ltd.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of ETFC Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with ETFC Ltd.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Our Company Registration Number is 04270717
Our Company VAT Number is 885 092 002